Consumer Reclaim is a Claims Management Company that specialises in financial compensation for mis-sold goods, services and insurance.

The business approached Proserv to design and develop a claims management system that handled their end to end claim cycle and customer relationship management.

A cost benefit analysis conducted after the software was implemented showed a net saving of £7,000 per month in operational costs that continued to increase in realised profits as the business grew.

KBK is an e-commerce meal plan provider specialising in healthy, convenient and affordable meals delivered directly to consumers.

The business required an Enterprise Resource Planning (ERP) solution to handle the end to end operations of the business. This included everything from point of sale to point of delivery.

Unlike many online businesses the logistics and operational requirements of providing a meal plan service are intense. Implementing a bespoke ERP reduced both the administrative and customer service resource demand on the business and saved an estimated £12,000 per month in labour and operational costs.

The PPI Team were a Claims Management Company that specialised in the recovery of compensation related to mis-sold PPI up until a time bar was imposed on claims by the UK Government.

For over 7 years the business retained Proserv for software development, analytics and integration services working with its claim management software Logican.

Accurate, insightful and live reporting were key requirements for this business. Throughout the course of our retainer we estimated with the owner that the business received a 10x return on investment.

Select Transport is a premier supplier of transport solutions specialising in air freight and moving shipments across the UK and Europe.

The business approached Proserv to utilise its micro app and consultancy services. We advised and guided the business throughout the implementation of its off the shelf transport management system.

In many cases off the shelf software will have gaps when compared with a businesses requirements. Often times these gaps will be plugged with manual processes (normally involving spreadsheets!). Proserv was able to further help Select and create a micro app that filled a specific gap related to driver SMS notifications saving £300 per month in labour costs.

Rowan Rose Solicitors are a financial litigation specialists specialising in pursuing lenders for secret commissions, PPI and Rejected PPI Claims and other mis-sold goods and services.

Like many other law firms they use one of the most popular ERP solutions on the market - ProClaim.

The firm struggled with the reporting available in the software and wanted to avoid the high costs of the development services on offer by the selling company. Proserv was able to offer integration work, data warehousing and analytical reporting at a drastically lower price point saving the firm an estimated £14,000.

Halle Tiles is a family run business based in Cheshire, UK. They operate out of their store in Cheshire and via their online e-commerce site.

The business engaged Proserv for consultancy and development services related to the ongoing development and maintenance of their website and commerce solution.

Proserv founders engaged with the The NHS via Aura Healthcare (now Servelec Healthcare) and were part of projects to implement bed management software called Flow across a number of NHS Trusts.

The software was specifically designed to aid with pressures on NHS trusts related to bed capaicty and free up space by providing a more efficient way to monitor and discharge patients.

Aura was eventually purchased by Servelec PLC and the software continues to form part of their healthcare product offering.

The Insurance Octopus are an insurance broker specialising in B2B products that were acquired by the Verestar Group in 2016.

Proserv implemented a bespoke reporting suite for the company using SSRS and PowerBI that provided live dashboards to management. Prior to this all reporting was excel based and distributed manually.

Having live interactive analytics improved the decision making process within the business and helped to quickly identify problems immediately as they occured.

Insights gained from the reporting suite helped improve customer acquisition, retention and top line revenue metrics throughout the business.